Support

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Documentation

Up-to-date documentation for all our products and specifications is available online. For this we use Gitbook as a technology platform. A full list of all our Gitbooks can be found in the Doc-Center.

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Ticket System

If you can't find an answer to your question in the documentation or you believe you have found a bug you can contact our support team anytime. In our ticket system you can place new service requests and also access your previously raised questions and answers.

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Open Source

Our Open Source projects are hosted on GitHub, a Cloud Platform for collaborative software development. As well as the source code you will find the opportunity to contact the developers of each project directly.

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TeamViewer

We will support you free of charge during the trial period or for customers in possession of a support contract using our ticket system. Should you have any further support needs you can also book hourly remote support sessions (via TeamViewer) for additional support questions, training sessions or consultations.

As a communication channel we use telephone within Germany, for international calls you will need a Skype account.

Interested? Request a Teamviewer session here.

There is no substitution for our training courses. However, it can serve as a useful supplement: Has it been a while since you last attended the DAVINCI or MAGELLAN training course and you’d like to be refreshed in a specific area? Does a new colleague need a brief introduction to the program? Or would you like some assistance in creating your new timetable, are you using a specific module for the first time or require our support installing or updating our products?

Download TeamViewer